Managing Across Generations

"It was absolutely the best money we have ever spent. The return compared to the value gained far outweighed the investment. In the first forty weeks this year, we surpassed our total revenue from last year. We are experiencing the greatest profits in our history as a result of the principles and teamwork developed."–Vice President, Contract Carrier Company

Our workplace is a generational melting pot. You're probably managing Forgottens, Boomers, Xers and Echo Boomers - all of whom have ingrained differences on important issues like company commitment, flexibility, rewards and change. As in any melting pot, these differences can flair up into productivity-killing conflict or they can be blended to create an even more successful team. It's up to you.

This important one-day seminar will give you valuable insights into what makes each generation tick. You'll understand why one group values company loyalty while with another it's always "me first": why one is team oriented while the other is fiercely independent; why one works for rewards while another works only if the work is "interesting".

Based on this understanding you'll then learn how to get the most out of each group by using the appropriate motivation. You'll also see how to turn the different attitudes and skills each generation brings to the table into powerful performance drivers. Finally, you'll see how to spread your new understanding in your group so that resentment, misunderstandings and conflict are minimized.

With 50% of the workforce retiring in 5 years, insuring knowledge transfer by breaking down generational barriers is one of the most important things you can do to help your organization. Get the vital information you need to manage successfully in the "melting pot". Sign up for Managing Across Generations today.

Who Should Attend
Managers, supervisors and team leaders who deal with a multi-generational workforce.

Learn How To

• Understand the work ethics, characteristics, and habits of the four generations in the workforce
• Learn what makes different generations tick
• Dispel myths and misconceptions
• Create a learning environment best suited for each generation
• Identify principles for managing and coaching multi-generations
• Apply techniques that will foster consensus and collaboration among different generations
• Identify your management style and how to deal with the generation gap
• Use communication skills to enhance performance regardless of generation
• Learn the listening skills necessary to understand and motivate all generations
• Practice a tool to build positive relationships
• Earn the trust of each generation through respect
• Apply 9 ways to change behavior without creating resentment
• Use rewards appropriate to each generation
• Resolve generational conflicts
• Develop positive cross-generation relationships

Format
Managing Across Generations is a one-day seminar running from 9:00 a.m. to 5:00 p.m. (Times may vary according to location).

PDF of full course description

Schedule:

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